24/7 EV charging support: every call answered. Every fault resolved.
France-based hotline, chat, email: white-label multichannel support that keeps every user satisfied. An inclusive employer committed to employing people with disabilities.
Support channels
Phone, chat, email. We answer. Always.
Responsive, professional multichannel tech support, available 24/7 to keep your end users satisfied.
24/7 Hotline
White-label call handling to assist your users at any hour. Agents trained specifically on EV charging stations.
- 24/7/365 availability
- Dedicated number for your brand
- Multilingual (FR, EN, NL)
- Call recording
Live Chat
Instant chat support to answer user questions fast. Seamless integration into your interface.
- Fast response, target < 30 seconds
- AI chatbot + human agents
- Customized to your branding
- Conversation history
Email Support
Professional email ticket management with full tracking and traceability. Guaranteed SLA on response times.
- Response within 24 business hours
- Ticketing platform
- Real-time resolution tracking
- Integrated knowledge base
White Label
Service under your own identity: your colors, your logo, your messaging. Complete transparency for your users.
Detailed Reporting
Comprehensive dashboards and monthly reports: call volume, satisfaction, response times, recurring issues.
Performance
The proof, in numbers
Calls handled
Industry average: 85%
Average handle time
Industry average: 3:45
Abandoned calls
Industry average: 15%
Calls / month
Our team
EV charging experts based in France. Not an offshore script.
Our call center is 100% based in France, with agents trained specifically on EV charging issues. Available 24/7, they deliver quality technical support in your language.
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100% France-based hotline, no offshore call centers
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Continuous training on new charger models
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Inclusive employer, actively recruiting people with disabilities
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Scripts tailored to your brand
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Real-time quality monitoring
Included in the service
What's included. No fine print.
Technicians trained in EV charging
Agents specially trained on the challenges of EV charging stations.
Response time
Target: answered in under 30 seconds.
GDPR compliance
Data hosted in France and strict respect for confidentiality.
Assisted diagnostics
AI assistance to handle simple requests and route them efficiently.
Monthly reporting
Real-time dashboards to manage the quality of your support.
Multilingual
Support in French, English and Dutch for your international users.
100% based in France
No offshoring: our agents are based in France. Data hosted in France, native GDPR compliance.
Inclusion & disability
Our support agent roles are open to people with disabilities. Adapted workstations, remote work options, personalized support.
Setup
Deployed in 48h. Reliable for years.
Configuration
Channels, hours, call scripts, escalation procedures, brand identity.
Training
Agents trained specifically on your infrastructure and your processes.
Go live
Gradual activation of the service with hands-on guidance and real-time adjustments.
Improvement
Regular analysis, optimizations and monthly reports to improve quality.
FAQ
Frequently asked questions
What support channels do you offer?
Our support is multichannel: 24/7 phone hotline, live chat on your application or website, email with acknowledgment and ticket tracking. All channels are integrated into a single tool for complete traceability.
What is the white-label service?
Our agents respond under your company name, using your procedures and branding. Your end users are unaware that support is outsourced. We adapt call scripts, email signatures and chat interfaces to match your brand identity.
What is your first-call resolution rate?
Our first-contact resolution rate is 95%. Thanks to remote management and diagnostics, our technicians can resolve the majority of incidents (charger restart, session reset, connector release) without an on-site visit.
Do you provide multilingual support?
Yes, our team provides support in French, Dutch and English to cover France and Belgium (Wallonia, Flanders, Brussels). Additional languages can be added based on your needs.
Your brand. Our hotline. Zero friction.
Discover our 24/7 multichannel tech support solution across France and Belgium and offer a reliable service to your end users.
Blog
Further reading
White-label EV charging hotline
Why and how to outsource your 24/7 technical support for EV charging station users.
Read the article →Remote monitoring of EV charging stations
How remote monitoring resolves the majority of incidents without sending a technician on site.
Read the article →Smart charging: managing your charging stations
Intelligent charging management to optimize energy consumption and reduce operating costs.
Read the article →