Your users are never alone
France-based hotline, chat, email — premium multichannel support under your brand, keeping every user satisfied around the clock. Inclusive employer (disability-friendly).
Premium support, accessible on every channel
Responsive, professional multichannel tech support, available 24/7 to keep your end users happy.
24/7 Hotline
Call handling under your brand, any hour of the day. Our agents are trained specifically on EV charging.
- 24/7/365 availability
- Dedicated number for your brand
- Multilingual (FR, EN, ES)
- Call recording
Live Chat
Instant chat to answer user questions fast. Plugs right into your existing interface.
- Immediate response < 30 seconds
- AI chatbot + human agents
- Custom branding
- Conversation history
Email Support
Professional email ticketing with full tracking and traceability. Response times backed by SLA guarantees.
- Response within 2 business hours
- Ticketing platform
- Real-time resolution tracking
- Integrated knowledge base
White Label
Service under your own identity: your colors, your logo, your messaging. Complete transparency for your users.
Detailed Reporting
Comprehensive dashboards and monthly reports: call volume, satisfaction, response times, recurring issues.
Results that speak for themselves
Human or AI+Human
Average Handle Time
Abandoned Calls
Calls / Month
EV charging experts based in France. No offshore scripts.
Our call center is 100% based in France, staffed with agents specifically trained in EV charging issues. Available 24/7, they deliver the kind of technical support your users actually deserve.
- 100% France-based hotline — no offshore call centers
- Continuous training on new charger models
- Inclusive employer — actively recruiting people with disabilities
- Custom scripts for your brand
- Real-time quality monitoring
What sets us apart
EV Charging Expertise
Agents specially trained in EV charging station issues.
Responsiveness
Ultra-short response times and rapid incident resolution.
GDPR Compliance
Data hosted in France with strict privacy compliance.
Smart AI
AI assistance to handle simple requests and route efficiently.
Analytics
Real-time dashboards to monitor your support quality.
Multilingual
Support in French, English and Dutch for your international users.
100% France-based
No offshoring: our agents are based in France. Data hosted in France, native GDPR compliance.
Inclusive Employer
Our support positions are open to people with disabilities. Adapted workstations, remote work options, personalized support.
Easy to deploy, built to last
Initial Setup
We set everything up to your specs: channels, hours, scripts, escalation paths, brand identity.
Team Training
Our agents get trained specifically on your infrastructure and workflows.
Go Live
Gradual rollout with hands-on guidance and real-time tweaks.
Continuous Improvement
Ongoing analysis, optimizations, and monthly reports to keep raising the bar.
Frequently Asked Questions
What support channels do you offer?
Our support is multichannel: 24/7 phone hotline, live chat on your application or website, email with acknowledgment and ticket tracking. All channels are integrated into a single tool for complete traceability.
What is the white-label service?
Our agents respond under your company name, using your procedures and branding. Your end users are unaware that support is outsourced. We adapt call scripts, email signatures and chat interfaces to match your brand identity.
What is your first-call resolution rate?
Our first-contact resolution rate is 95%. Thanks to remote management and diagnostics, our technicians can resolve the majority of incidents (charger restart, session reset, connector release) without an on-site visit.
Do you provide multilingual support?
Yes, our team provides support in French, Dutch and English to cover France and Belgium (Wallonia, Flanders, Brussels). Additional languages can be added based on your needs.
Give your users the support they deserve
Explore our 24/7 multichannel tech support for France and Belgium - and give your end users the service they deserve.
Talk to an expert